Terms of Service

Last updated: 4 June 2026

Please read these terms carefully before using PandaScan. By creating an account or using the service, you agree to be bound by them. If you are registering a school account, you confirm you have authority to do so on behalf of your school.

1. About PandaScan

PandaScan is a lost-property service that uses QR-code labels to help reunite lost school belongings with their owners. The service is operated by a business based in England and Wales.

Contact: hello@pandascan.co.uk

2. Eligibility

You must be at least 18 years old to create a PandaScan account.
Accounts may be created by parents, guardians, or school staff acting on behalf of their school.
By registering, you confirm that the information you provide is accurate and that you are authorised to register items that belong to you or to children in your care.

3. The service

PandaScan provides:

QR-code labels (physical or digital) that can be attached to belongings.
A dashboard to register items, manage labels, and view scan history.
Email and push notifications when a label is scanned.
A finder page allowing anyone who scans a label to leave details about where the item was found, without needing an account.
An optional return incentive feature allowing account holders to advertise a finder's reward.

We reserve the right to modify, suspend, or discontinue any part of the service at any time. We will give reasonable notice of material changes where possible.

4. Account responsibilities

You are responsible for keeping your login credentials secure.
You must not share your account with others or allow unauthorised access.
You are responsible for all activity that occurs under your account.
You must notify us immediately at hello@pandascan.co.uk if you suspect unauthorised use of your account.

5. Acceptable use

You agree not to:

Use PandaScan for any unlawful purpose or in breach of any applicable law or regulation.
Register items you do not own or are not authorised to register.
Upload content that is offensive, defamatory, harassing, or otherwise inappropriate.
Attempt to reverse engineer, scrape, or copy any part of the service.
Interfere with or disrupt the service or its infrastructure.
Use the service to collect or harvest personal data about other users.
Use the return incentive feature to facilitate fraudulent, misleading, or illegal transactions.

6. Return incentives

The optional return incentive feature allows account holders to display a voluntary cash reward to finders. This is a promise made by the account holder alone — PandaScan does not hold, guarantee, or facilitate payment of any reward. Any financial arrangement is solely between the item owner and the finder. PandaScan accepts no liability for non-payment or disputes relating to return incentives.

7. Finder content

Finders (people who scan a label) may submit location descriptions, notes, and photos. By submitting this content, the finder grants PandaScan permission to store it and share it with the item owner. PandaScan does not verify finder-submitted content. Account holders should exercise their own judgement regarding finder-submitted information.

8. School accounts

School staff who register an account confirm they are authorised to do so by their school or employer.
Schools using PandaScan accept responsibility for ensuring their use complies with their own data protection policies, safeguarding obligations, and any applicable guidance from the Department for Education.
PandaScan does not enter into formal data processing agreements with schools at this time. Schools requiring a Data Processing Agreement (DPA) should contact us before using the service.

9. Intellectual property

All content, design, software, and branding on pandascan.co.uk is owned by PandaScan and protected by copyright and other intellectual property laws. You may not copy, reproduce, or distribute any part of the service without our written permission.

You retain ownership of any content you upload (item names, photos, etc.). By uploading content you grant PandaScan a limited licence to store and display that content to operate the service.

10. Disclaimers and limitation of liability

PandaScan is provided on an "as is" and "as available" basis. We do not warrant that the service will be uninterrupted, error-free, or that lost items will be recovered.

To the fullest extent permitted by law, PandaScan's total liability to you for any claim arising from these terms or your use of the service shall not exceed the amount you have paid us in the 12 months preceding the claim. Nothing in these terms limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be limited by law.

11. Indemnity

You agree to indemnify and hold harmless PandaScan from any claims, losses, or expenses (including reasonable legal fees) arising from your breach of these terms or your misuse of the service.

12. Termination

You may close your account at any time by contacting us at hello@pandascan.co.uk. We may suspend or terminate your account if you breach these terms, with or without notice depending on the severity.

Upon account deletion, your personal data will be removed in accordance with our Privacy Policy.

13. Changes to these terms

We may update these terms from time to time. We will notify registered users by email at least 14 days before material changes take effect. Continued use of the service after the effective date constitutes acceptance of the updated terms.

14. Governing law

These terms are governed by the laws of England and Wales. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Contact

For any questions about these terms, please email hello@pandascan.co.uk.